Oct
This flyer shows the Subaru Outback 2012 condition before and after the customer’s accident. The
car was sold in safe, operable condition. The accident damage happened days later. Accidents are
handled through insurance, not the dealership.
Conclusion: The Subaru was delivered in working condition. The damage shown is from a post-sale
accident. Under Massachusetts law, this is an insurance matter – not a dealership warranty issue.
From our Hello Auto GS LLC team,
We’re truly sorry to hear about the accident and are very thankful that everyone involved was safe.We would like to clarify some key facts to help readers understand the full situation.
1.This Subaru Outback was thoroughly inspected and test-driven by the buyer and his family on two separate occasions before the sale — once by the customer himself for approximately 25 minutes, and once by his wife the following day for about 20 minutes. Both test drives were documented with signed time-stamped forms and route confirmations. At the time of sale, the buyer signed all state-required forms under the Massachusetts Used Vehicle Warranty Law, acknowledging that the vehicle was in good operating condition and that post-sale accidents are the buyer’s responsibility.
2. Several days after the sale, the buyer’s daughter was involved in a significant rear-end collision, causing visible structural damage. While we empathize deeply with the family, this type of incident is not related to the mechanical or safety condition of the vehicle at the time of sale, and it does not fall under the Lemon Law’s coverage.
3. Our dealership acted in full compliance with Massachusetts law and even provided courtesy assistance prior to the accident. We continue to take pride in honest, transparent sales and clear documentation for every customer. Full transparency documentation (including pre-sale condition photos, test drive records, and compliance forms) is available for review.
— Eugen Kokona Owner,
Hello Auto GS LLC